Terms + Conditions
For The Moment has a strict 7 days return policy from the date you received your purchase. If 7 days has elapsed since receiving your purchase, unfortunately we cannot offer you a refund or an exchange.
Please choose your content carefully and leave clear notes as we are unable to offer returns or exchanges due to a change of mind. Our products are designed and created especially for you, which is why we do ask to carefully choose your items.
To be eligible for a return, your item must be unused, unopened and in the same condition that it was issued out by us. It must also be in the original packaging.
Several types of goods are considered not eligible for being returned.This is specific to personalized items. Please note that many of our products are created by hand and may be subject to the slightest of imperfections. Please note if any imperfections arise, they should not be confused with it being a faulty product. Here at For The Moment, we strive to ensure our workmanship is kept to a very high standard and that imperfections or faults are kept at a minimum.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days – typically 5-7 business days.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items in Transit
We do not take any responsibility for lost or damaged items while in transit. All our products are securely packed with love and care. By chance your product is damaged, please email me at firstname.lastname@example.org within 7 days of you receiving the item. Please provide your order number, photographs of the damaged item and the package. If your item is deemed damaged, I will gladly issue you with a replacement providing the customer returns the original item.
If items are deemed as lost or damaged while in transit, it is recommended you contact the courier service to place a report. FTM will also contact the courier service to help assist you with an outcome.
In accordance with consumer protection law, to obtain a replacement, you are required to return your order to us first. Once we have received the returned good, we will then send you a replacement of your product if this has been agreed to by FOR THE MOMENT.