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Terms + Conditions

Font name(s), products and techniques
FOR THE MOMENT does not disclose the names of fonts or design elements used in our products or suppliers. We appreciate your understanding, as these are part of our original designs and are exclusive to FOR THE MOMENT.

 

 

 

Collection

We’re pleased to offer a local pick-up option from Jannali in the Sutherland Shire. Once your order is ready, we’ll be in touch with the collection address and to arrange a day and time that works best for both parties.

 

We do our best to accommodate weekday pick-ups and offer limited Saturday morning collections before 11am.

 

 

 

Shipping

Orders are shipped via Australia Post and with Authority to Leave (ATL), which means a signature is not required upon delivery. Once a parcel has been marked as delivered by Australia Post, FOR THE MOMENT is not responsible for any missing or stolen items. If any of this occurs, contact Australia Post immediately on 13 76 78.

 

Shipping times generally range between 2–7 business days. We strongly recommend placing your order with ample time to ensure it arrives before your event date.

 

FOR THE MOMENT is not liable for any delays, losses, or damages that occur during transit.

 

Shipping fragile items is at the customer’s own risk. If you experience any problems with delivery, we recommend contacting Australia Post directly for assistance.

 

 

 

Damaged during transit

At FOR THE MOMENT, we lovingly wrap and package every order with care to help ensure it arrives safely. However, once parcels are in transit, occasional damage can unfortunately occur and is outside of our control.

 

We kindly ask that you inspect your order upon arrival and get in touch with us within 24 hours, with a photo, if anything is damaged, faulty, or not quite right. We’ll do our best to help resolve the issue as quickly as possible. Please note, we’re unable to accept damage claims made after this 24-hour window.

 

Please note that FOR THE MOMENT is unable to replace items that have been damaged during transit. Shipping fragile items is taken at the customer’s own risk, though we always pack with protection in mind.

 

 

 

Return policy

At FOR THE MOMENT, we take great care in creating and packaging each order with love. If you are not completely satisfied with your purchase, please read our policy below:

 

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or exchanged:

  • Personalised items (including custom names, dates, or designs)
  • Stefana (wedding crowns)
  • Items that have been used, worn, or altered

We kindly ask that you review all order details carefully before placing your order.

 

Eligible Returns

Non-personalised, non-custom items may be eligible for return within 3 days of receiving your order, provided they are:

  • Unused and in their original packaging
  • In the same condition as received

To request a return, please contact us within 3 days of delivery. Returns requested after this period unfortunately cannot be accepted.

 

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost during return transit.

 

Handmade Disclaimer

Many of our products at FOR THE MOMENT are carefully handcrafted. As a result, slight variations or minor imperfections may occur from piece to piece. These are a natural and beautiful part of handmade work and should not be considered faults or defects.

 

We take great pride in the quality of our craftsmanship and always strive to uphold a high standard in every item we create. Any imperfections are kept to a minimum and reflect the unique nature of our handcrafted process.


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days – typically 5-7 business days. 



 

 

Sales & Discount Policy
Sales are offered at various times throughout the year and may occur without prior notice.

Please note that only one discount code can be used per order. Discount codes cannot be combined. For example, if you apply a free shipping code, you will not be able to use a welcome discount—and vice versa.

 

Items in the Bombonerie section are excluded from newsletter sign-up incentives and promotional discounts unless otherwise stated.